The Voices Podcast is an interview series designed to get multifamily talking! Produced by HappyCo and hosted by Glennis Markison, it features multifamily voices on the most pressing industry topics — from operating during COVID-19 to building an effective work culture to leadership strategies and more.
April 01, 2021
Imagine a window into what's working and what isn't, for every make ready underway. On Voices, Pacific Living Properties Business Operations Analyst Jordan Bentley explains the power of transparent software.Episode Page
February 23, 2021
When you sense a property process needs improving, how can you use software to solve the problem? And, how can you build a culture where team members have a voice in tech decisions? TrinitySF Senior Business Systems Manager Jason Newland shares strategies.Episode Page
January 20, 2021
Shining a light on the property manager experience, SJA Property Manager Martha Berg shares her (unexpected) story of industry growth — and her company's process, choosing tech to ease operations during COVID and beyond.Episode Page
December 14, 2020
With COVID-19 cases ramping up this winter, what does it take to manage techs compassionately? HNN Communities Maintenance & Capital Projects Manager Owen Fleming shares his path to multifamily management — and how it's helped him craft best practices for software choices and HR programs in the current crisis.Episode Page
October 22, 2020
Training multifamily teams to use new software can prove stressful. So, how do you motivate techs and others on-site to embrace the change? Preferred Apartment Communities Director of Training Marie Bell explains, step by step on this Voices episode.Episode Page
October 06, 2020
How do you stop turnover where it starts? Timberland Partners VP of HR Gina Lemon has a straightforward answer: change your questions to candidates. She shares how motivation-based interviewing can improve culture and retention all at once.Episode Page
September 14, 2020
When your industry changes constantly, how do you change with it? Rae Schnabel, Director of Education and Sustainability at Maxus Properties, explains her path to embracing change in multifamily: from seeking feedback to prioritizing sustainability to rethinking education.Episode Page
August 10, 2020
Seniors dressed up and posing to recreate iconic album covers — the idea that earned Sydmar Lodge Activities Coordinator Robert Speker worldwide media coverage (CNN, NPR, etc.). On Voices, he describes bringing this idea to life, and shares how housing operators can boost residents' spirits during lockdown.Episode Page
July 27, 2020
Chronic turnover plus a global pandemic? With multifamily maintenance teams under more stress than ever, now is the time to change culture for the better. Nick Hecox, Maintenance Director at Al Angelo, breaks down best practices for meaningful training, conscientious feedback, tech adoption and more.Episode Page
July 13, 2020
How can you leverage technology to reopen safely during the COVID crisis? And, what does it take to build a maintenance culture where techs feel supported, inspired? John Morales, Maintenance Director at WSH Management, discusses COVID strategies through coaching approaches.Episode Page
June 18, 2020
From job losses to school closures, the pandemic's ripple effects have been especially damaging for many affordable housing communities. How can operators help meet their needs in trying times? Steve PonTell, National CORE CEO, advises on social programs through reopening strategies.Episode Page
June 03, 2020
As operators start to partially reopen complexes, how can they keep resident experience top of mind? Matt Lyttle, Disaster Preparedness Expert and FEMA Detailee to a U.S. Senate committee, advises on key topics: logistics, policy, communication and, most of all, building community.Episode Page
May 14, 2020
Leasing tours, due diligence, maintenance repairs — multifamily is changing in nearly every arena. How should day-to-day operations shift in a social distancing era? Jaren Bradley, AMC SVP of Operations, discusses.Episode Page
April 22, 2020
As essential workers, maintenance techs are on the front lines of the pandemic. How should their supervisors protect, support and train them? Paradigm Maintenance Supervisor Matt Johnson explains.Episode Page
April 16, 2020
When your multifamily workplace goes remote and your employees are maximally stressed, how should you communicate as a leader? Leadership Coach Katharina Schmidt breaks down the fundamentals: from boosting morale and developing self-awareness to setting expectations and resolving conflict.Episode Page
April 08, 2020
How do you respond when the COVID-19 pandemic puts your multifamily maintenance teams at risk? Steve Duceatt, RADCO Director of Maintenance & Facilities, offers a how-to on the most pressing issues: from sourcing supplies and communicating effectively to motivating teams and leveraging technology.Episode Page
April 02, 2020
When every one of your senior residents is deemed "high-risk" in a pandemic, how do you change course as an operator? Anne Sackrison, COO of CSI Support and Development Services, shares safety, communication, and operational strategies.Episode Page
March 29, 2020
How should leaders manage student housing and multifamily communities during the COVID-19 pandemic? Steve Boyack, CEO of CA Management Services, shares on-the-ground insights from every angle: culture and maintenance through communication and technology.Episode Page
March 25, 2020
From growth and hiring to conflict and crises, Barry Blanton, Chief Problem Solver of Blanton Turner, shares his lens on the most critical aspects of multifamily leadership.Episode Page
March 04, 2020
How do you build a work culture where multifamily standard operating procedures truly matter? Where new employees feel comfortable speaking up to make edits and teams collaborate to shape policy for the better? Brenda Cones, Senior Director of Systems & Operations at Embrey Partners, shares her voice on why it starts with work culture.Episode Page
Glennis is a writer and producer from San Francisco. Taking the city’s trains and buses with riders of all ages and backgrounds inspired Glennis to go into journalism and share people’s stories for a living. As HappyCo's Senior Content Producer, she’s excited to highlight diverse voices and share stories from within the Multifamily industry.
Would you like to have your perspective featured on Voices?
Do you have a perspective on an emerging topic, trend, policy or practice to share? Or a unique local angle on a specific issue or business strategy most relevant to your region? Or can you offer leadership lessons and insider tips that help your colleagues improve their businesses and lift the entire industry up together? We want to talk to you!
Our skilled team of editors will work with you to feature your voice in your own words on the trends, triumphs and challenges at the heart of multifamily.
Submit a one paragraph description to us that outlines your topic and the experience you have with the chosen subject area. We will respond to submissions within one week of entry. If the subject is approved, you will be contacted to schedule a 20–30 minute phone interview.
HappyCo’s editing team will shape the interview into a first or third-person article. You will have the opportunity to review, edit and approve the final draft for accuracy and tone.
Do you have a friend, colleague, etc. with a compelling perspective on an emerging topic, trend, policy, or practice in multifamily? Maybe they have valuable leadership lessons to impart, or a business strategy bound to help others in the industry? Perhaps their insights on a local or national issue would strike a chord with a broad audience?
If any of this applies, we’d like to share their voice!
You can help us get the ball rolling by filling out this form with your information first. Then, in the box at the bottom, include your nominee’s name and title along with a one to two-sentence description letting us know which topic your nominee is likely to share in Voices. Within one week of entry, we will respond with a note to you to find out more about the nominee’s multifamily area of interest and how best to reach out.
From there, we will contact the nominee for a 30-minute phone interview. HappyCo’s editing team will shape the interview into a first or third-person article. The nominee will have the opportunity to review, edit, and approve the final draft for accuracy and tone.